[DIRECTIONS]
[VISITOR INFO]
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Visitor Information
To assist out-of-town visitors and families of patients unfamiliar with the Syracuse area, we
have provided a listing of nearby services, as well as other information you may find helpful.
- Visiting hours are from 2 p.m. - 8 p.m. in most patient care areas.
- For the Adult Critical Care Unit, visiting hours are:
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- 10:30 a.m. - 11 a.m.,
- 1 p.m. - 1:30 p.m.,
- 4:30 p.m. - 5 p.m., and
- 7:30 p.m. - 8 p.m.
- For the Baker Neonatal Intensive Care Unit, visting hours are open-ended, with the exception of the following times:
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- 7a.m. - 7: 30 a.m.,
- 8 a.m. - 10:30 a.m.,
- 3 p.m. - 3:30 p.m.,
- 7 p.m. - 7:30 p.m., and
- 11 p.m. - 11:30 p.m.
A note to our visitors: Please help prevent the spread of germs by washing your hands before and
after visiting. If you have the flu, a cold or another contagious illness (or symptoms) please delay your
visit until you are well. Thank you!
- RONALD MCDONALD HOUSE
1027 E. Genesee St.
The Ronald McDonald House offers accommodations for families of children (up to age 19)
who are hospitalized or undergoing outpatient treatment. Families must reside
at least 25 miles away from the hospital. For more information, call 470-7561
(care coordination department).
- SARAH HOUSE
130 Roberts Ave.
Sarah House offers accommodations to family members of adults hospitalized in our community, especially
relatives who are elderly or on a fixed income. For more information, call 470-7561 (care coordination
department).
Some hotels offer discounts and/or transportation to families of patients. Identify yourself as a
patient's relative when making reservations at the following (listed in order of proximity):
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SHERATON SYRACUSE UNIVERSITY HOTEL
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Ümap
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801 University Ave.,
Syracuse, NY
315/475-3000
$89 standard room
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RENAISSANCE SYRACUSE HOTEL
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Ümap
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701 E. Genesee St.,
Syracuse, NY
877/843-6279
$109 standard room
Free parking
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PARKVIEW HOTEL
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Ümap
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713 E. Genesee St.,
Syracuse, NY
315/701-2600
$89/99 per night
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GENESEE GRANDE HOTEL
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Ümap
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1060 E. Genesee St.,
Syracuse, NY
315/476-4212
$89 per night
Free parking
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JEFFERSON CLINTON HOTEL
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Ümap
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416 S. Clinton St.,
Syracuse, NY
315/425-0500
$119 standard room
Armory Square
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Automatic teller machines are located in the basement of the hospital’s West Tower (just down from the
cafeteria and outside the Security Department) and in the Physicians Office building basement (connected
to hospital).
- M&T BANK
Physicians Office Building lobby
- CHASE MANHATTAN
Corner of S. Crouse Ave. and E. Adams St.
- HSBC
1004 E. Adams St.
We invite you to visit our Bob Maher Memorial Interfaith Chapel in the Rosamond Gifford Spiritual Care
Center, located on the first floor of the West Tower. The chapel is always open. Catholic mass, prayer
services and ecumenical worship times are offered as posted in the chapel.
Chaplains can be reached through the hospital operator by dialing “0” 24 hours a day. Spiritual care
services at Crouse Hospital are provided through the Interreligious Council of Central New York and the
Roman Catholic Diocese of Syracuse.
- CVS
700 S. Crouse Ave., 315/422-7144
7:30 a.m. - 9 p.m. weekdays
9 a.m. - 9 p.m. Saturdays
9 a.m. - 9 p.m. Sundays
(Prescriptions are not available at this location.)
Please note: Latex balloons are not allowed in the hospital due to latex allergies. Mylar
balloons are welcome.
- CROUSE HOSPITAL AUXILIARY GIFT SHOP
Irving Unit lobby
9 a.m. -8 p.m. weekdays
10 a.m. - 5 p.m. Saturdays
11 a.m. - 4 p.m. Sundays
hours vary due to volunteer availability
- WESTCOTT FLORIST
548 Westcott St., 315/474-1283
- HAMILTON'S FLORAL GARDEN
145 Marshall Street, 315/472-0007
or (800) 781-7172
- HOSPITAL CAFETERIA - The Clocktower Café
Located in the Memorial Unit basement; open 6:30 a.m. - 7 p.m. daily.
| Hot breakfast hours: |
6:30 a.m. - 10 a.m.
(weekdays only) |
| Hot meal hours: |
10:45 a.m. - 2 p.m. &
4 p.m. - 7 p.m.; |
| Salad bar hours: |
10:30 a.m. - 7 p.m.
(includes some hot foods) |
- LINDSEY'S COFFEE CAFÉ
Located in the hospital’s Irving lobby. Open 6:30 a.m. to 5 p.m. Monday through Thursday, 6:30 a.m. to 3
p.m. on Friday, and 7:30 a.m. to 12:30 p.m. on Saturday. Serves a variety of coffees, assorted beverages
and homemade desserts.
- NEARBY RESTAURANTS
- Aladdin's, 163 Marshall St. 315/471-4000
- Darwins, 701 S. Crouse Ave. 315/455-7434
- Faegan's, 734 S. Crouse Ave. 315/472-4721
- King David, 129 Marshall St. 315/471-5000
- Panda West Chinese Restaurant, 135 Marshall St. 315/474-7777
- Phoebe's, 900 E. Genesee St. 315/475-5154
- Samrat, 701 S. Crouse Ave. 315/479-6051
- FAST FOOD
- Bagel Diner, 137 Marshall St. 315/471-7834
- Bruegger's Bagels, 731 S. Crouse Ave. 315/478-1477
- Cosmo's Pizza Shop, 143 Marshall St. 315/472-6766 (delivers)
- Sharona's Café, 725 Irving Ave. 315/423-8816
- The Pita Pit, 107 Marshall St. 315/479-0460 (delivers)
- Varsity, 802 S. Crouse Ave. 315/478-1235 (delivers)
Parking is available in the Crouse Hospital parking garage, located across the street from the hospital on
the corner of Irving Avenue and Adams Street. Anyone visiting a patient in the hospital for more than one
week can obtain a 30-day pass for a reduced fee from the security office. Cash or checks are accepted.
Proof of car registration is required. For more information call 470-7118 Monday through Friday, 9 a.m.
to 4 p.m.
Valet Service: For the convenience of our patients, family members and other visitors, valet parking is
available weekdays at the Irving Avenue entrance of the hospital, 6 a.m. – 9 p.m. There is a $3 fee for
this service. (Please note that normal garage parking rates still apply but are waived on day of discharge
if patients are being picked up at this entrance.)
A variety of bookstores, camera and film developers, card shops, florists, ice cream shops, jewelers, shoe
stores and others are located very near the hospital on Marshall Street, South Crouse Avenue and in the
Marshall Square Mall.
- UNITED STATES POST OFFICE
Marshall Square Mall 472-0278
Mon. - Fri., 8:30 a.m. - 5 p.m.
Sat., 10 a.m. - 1 p.m.
- CONVENIENCE FOOD MART
701 S. Crouse Ave. 315/475-3309
Sun. - Thurs., 7 a.m. - midnight
Fri. & Sat., 7 a.m. - 10 p.m.
- ABBY'S DISPATCH
Call: 315/422-1144
- ACE TAXI
Call: 315/471-7133
- BELLAVIA TRANSPORTATION
Call: 315/437-2120
- CITY TAXI CO.
Call: 315/471-3131
- SU TAXI
Call: 315/4SU-TAXI or 315/478-8294
The tunnel to University Hospital can be reached in the Memorial Unit
basement, and is open to visitors 6 a.m. -
6 p.m.
Crouse Hospital is now a totally smoke free facility, inside and out.
There are a number of pay phones located throughout the hospital in public areas. Most patient rooms
(except some critical care areas) have phone service available for a nominal daily fee. To order service,
dial 8080 from the bedside phone. Also, cell phone use is allowed in most areas of the hospital, with the
exception of a few units. These areas are indicated by signs.
Television service can be ordered 24 hours a day by dialing 8700 from the patient’s bedside phone. Orders
must be placed using the phone that corresponds to the patient’s bed. There is a one-time activation charge
and a nominal daily fee that will be added to the patient’s hospital bill. For additional information,
please dial 7473 from 8 a.m. to 7 p.m. to speak with a Time Warner television service representative.
Many people want to volunteer at Crouse Hospital because of the quality care they or a family member
received. To learn about volunteer opportunities at Crouse stop by one of our information desks or call
315/470-7571.
If you are hearing impaired or need a language interpreter, please let us know. Special TDD phones are
available. Our TDD line is 315/470-7914. Interpretation services for non-English-speaking patients are also
available.
Patients and family members often ask how they can show their thanks to a special staff person or department
for the care received at Crouse Hospital. A unique way to express gratitude is through Crouse Health
Foundation’s Milestones and Memories gift program. A tax-deductible donation is made to the hospital in
honor or memory of a staff member or patient. For more information, call the foundation at 470-7702 or
look for a brochure in the hospital lobbies.
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