When Cheryl Crook brought her sister, Andrea Negy, to Crouse Hospital's Emergency Room on Jan. 17, she didn't know what to expect. Dazed and sporting nasty bruises, Andrea, 54, has Down's Syndrome and couldn't fully explain how she fell down a set of stairs.
Yet what Cheryl knows now — and expressed in a message submitted through the Your Crouse Story feature yesterday — is that individual skills, coupled with teamwork, created a patient experience at Crouse that was, in Cheryl's words, "professional and compassionate."
"Simply the best does not express enough about the superior care that was given to my sister," wrote Cheryl, speaking of all staff but, in particular, the Care Coordination team (top in photo); 4 South Irving nursing staff (middle); and the Emergency Room staff.
She especially thanks Hernan Rincon-Choles, MD, a member of the hospitalist team, and Julie Ann Duffy, NP, for carefully considering all of Andrea's conditions when admitting her that evening. About the 4 South Irving nursing staff, Cheryl wrote, "On the floor, the staff's loving and competent care of Andrea was more than any family member could have asked for." The Care Coordination Services team worked "tirelessly" to find a good nursing home match for Andrea and her needs. Both Karen Winders, RN, and Social Worker Dawn Erno-Kane assisted Cheryl in making sure Andrea's discharge was smooth and seamless.
Cheryl shared, "It's my sincere hope and request that these staff members be acknowledged by the hospital for the way these people work every day, embodying the slogan "Simply the Best."
Thanks and kudos for these teams in applying what we at Crouse call "the momma test." Cheryl is grateful for that and said sharing her story was one way she could "acknowledge the comfort their care brought to me, Andrea's sister."