Crouse Hospital has been certified as an ISO 9001: 2008 Quality Management Systems compliant organization. This certification is accredited by DNV Certification Inc. of Houston, TX.
ISO 9001 is a standard related to quality management systems and designed to help organizations ensure that they meet the needs of customers, shareholders and employees, thereby allowing the organization to develop sustainable performance.
The certification of compliance with ISO 9001: 2008 recognizes that the policies, practices and procedures of the organization ensure consistent quality services are provided to customers.
“Obtaining ISO certification demonstrates Crouse Hospital’s commitment to providing the best in patient care by standardizing processes that promote consistent high-quality service within all departments of the organization,” says Director of Quality Improvement Jennifer Watkins. “Under ISO 9001: 2008, all departments are equally engaged and understand the role they have in achieving excellent outcomes and improved patient experiences.”
To become certified as ISO 9001: 2008 compliant, Crouse underwent a 36-month evaluation process that included development of a formal quality management system (QMS), management systems review, employee training, process documentation, establishment of process metrics and a pre-audit initial assessment – all of which are required to meet the ISO 9001: 2008 standard. The process culminated in a four-day on-site audit by DNV in January 2013. A certificate of ISO registration was issued to Crouse Hospital on August 9.