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Our nursing and support staff will strike to make your stay at Crouse as comfortable as possible through some of the following amenities and services.

Telephone Service
Unlimited local phone service is available for $4 a day. To order telephone service dial call 315/470-8080 from your bedside phone. Service may also be ordered for you from outside the hospital by calling 1-800/288-7351. After local service has been ordered, long-distance calls may be made by either dialing directly at operated assisted rates or by using a credit card, calling card or phone card. Please note: dialing long distance directly is quite expensive. For your convenience, calling cards may be purchased in the hospital gift shop located in the Irving Lobby, or you may bring in a calling card.

Cell Phone Usage
For patient and visitor convenience, cellular devices (phones, PDAs, two-way pagers, family walkie-talkies, etc.) may be used in lobbies, cafeterias, visitor waiting areas, and private offices at Crouse Hospital. However, these devices need to be powered OFF when carried into certain clinical areas (all restricted areas will be indicated with appropriate signage).

Frequently Called Numbers
The main telephone number for Crouse Hospital is 315/470-7111 and Patient Information is 315/470-7511. Since room assignments may change, your relatives and friends should check with Patient Information for your correct number. To dial your room directly from outside the hospital, the number is (315) 299 plus the four-digits of the phone number for your bed. Here's a list of other important phone numbers at Crouse Hospital.

Television Service
TV service (including network and 60 cable channels) can be ordered anytime by dialing ext. 8700 from your bedside phone. There is a one-time activation charge of $3.50 and a daily fee of $5 that will be added to your home telephone bill or to a designated credit card. It is not necessary for you to pay for these services while you are in the hospital. Fees will be placed on your monthly home telephone bill as “billed on behalf of Pathway Solutions” on the ESBI portion of your bill, or on the bill of a designated credit card. When you are discharged, you do not need to call to cancel television or phone service as it will be done automatically. If you are transferred to another room while a patient here, please activate the service using the phone in your new room. Your current account information will be transferred and you will not incur a new activation charge. Hospital channels are available at no cost whether you activate the television service or not.

Free Wireless Internet Access
Crouse Hospital is pleased to provide our patients, families and visitors with free wireless Internet service. Crouse Wi-Fi is available throughout the hospital.

You will be visited by a member of the Food and Nutrition Services Department to select meals for the following day.

Your nutritional needs are supervised by a dietician. If you have any problems with your menu selections, food delivery, or quality of your food, please contact Nutritional Services. Visitors are not allowed to bring you food or beverages unless approved by your doctor, dietician, or nurse.

Patients and visitors may call our Favors line at ext. 3111 to order food items, such as sandwiches, salads and snacks. Once a dietician has confirmed that your order meets your prescribed diet, your order will be delivered to your room. While this service is free-of-charge for patients, normal cafeteria prices will apply for visitors. Items from the gift shop, such as newspapers and writing materials, are also offered for the comfort and convenience of our patients. Favors hours are from 9 a.m. to 3:45 p.m., weekdays.

Spiritual Care
The spiritual needs of patients and their families are important to the concept of total healthcare at Crouse Hospital. If you would like to speak with a chaplain from Spiritual Care Services, please ask your nurse or any staff person to let us know if you would like a visit, or contact 315/470-7615 or the hospital operator.

You may notice “S-h-h-h” signs throughout the hospital. That’s because we take our patient’s needs for rest and sleep seriously as you recuperate. You can help by keeping your television volume high enough for you to hear but low enough so that your roommate will be able to rest. To help you to hear better and to preserve your neighbor’s “quiet zone,” we can provide you with a headset that attaches to the pillow speaker or amplifiers to give you the level of sound so that you can enjoy television programming. There is no charge for this.

For the health of our patients and visitors, Crouse Hospital is 100% smoke-free. Smoking outside of the hospital is restricted to areas that are more than 100 feet away from hospital property.

Language Assistance Program
Language barriers can make it difficult for patients to obtain information about medical services, make appointments and navigate the healthcare system. Crouse Hospital’s Language Assistance Program is in place to ensure appropriate access to care and services for patients with limited English proficiency and/or hearing impairment who require communication assistance.

If you are hearing impaired or need a language interpreter, please let us know. Special TDD phones are available. Our TDD line is 315/470-7914. Interpretation services for non-English speaking patients are also available upon request.


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