Mission, Vision and Values

Crouse Health has been caring for generations of families for more than 130 years. We offer a full range of general and specialty care, inpatient and outpatient services and community health education and outreach programs.

Throughout more than a century of changes, our vision has always been to serve the community.


To provide the best in patient care and to promote community health.


Crouse Health will provide an exceptional experience as the most trusted system for healthcare.


In early 2004, a team of committed, engaged and passionate employees from all levels of Crouse Health came together in focus group sessions to identify values and behaviors that would form the foundation for the hospital’s culture. The mission, vision and values have been reviewed several times since then, and in 2019, minor changes to the statements were made following input from over 160 key internal stakeholders. The revised mission, vision and values statements were adopted by the Crouse Health Board of Directors in December 2019.

Community – working together while appreciating our differences
Respect – honor, dignity and trust
Open and honest communication
Undivided commitment to quality and the patient experience
Service to our patients, physicians and employees
Excellence through innovation and collaboration