Privacy Policy

Last Updated: September 15, 2026

Welcome to Crouse Health Hospital, Inc. (“Crouse Health,” “we,” “our,” or “us”). We recognizes the importance of data privacy, and this website Privacy Policy sets forth the terms and conditions with respect to how we process your personal information. This Privacy Policy discloses how we gather, use and disclose information about you when you access our use our website located at www.crouse.org (“Site”).

Please note that this Privacy Policy describes our information practices with respect to your use of the Site. This Privacy Policy is in addition to, and does not replace, our Notice of Privacy Practices, which explains how we use and disclose protected health information (“PHI”) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). Our Notice of Privacy Practices (and not this Privacy Policy) applies to the processing of PHI within the MyChart Patient Portal.

PLEASE READ THIS PRIVACY POLICY CAREFULLY AS IT DESCRIBES YOUR RIGHTS, RESPONSIBILITIES, AND LIABILITIES. BY ACCESSING OR USING THE SITE OR OTHERWISE PROVIDING US WITH PERSONAL INFORMATION, YOU ARE CONSENTING TO THE TERMS OF THIS PRIVACY POLICY AND OUR WEBSITE TERMS AND CONDITIONS.

Crouse Health is headquartered in the United States. For more information on our data transfer practices, please see Section 9 (Data Retention and Localization).

1. Scope

This Privacy Policy applies to personal information that Crouse Health receives during its business operations as a “data controller” – which means we determine the purpose and means of processing such personal information. For purposes of this Privacy Policy, the term “personal information” means any information that, alone or in conjunction with other information or data, identifies or is linked to a particular individual or household and that is subject to, or otherwise afforded protection under, a data protection law, statute, or regulation.

2. The Types and Categories of Personal Information We Collect

Crouse Health collects personal information in order to provide the Site, comply with our legal obligations, and for the other reasons set forth in this Privacy Policy. When you do not provide personal information to Crouse Health, we may not be able to provide you Site or to complete a transaction you requested. For example, you may be asked to provide personal information, such as name, email address, and demographic information if you choose to complete an online form or provide feedback. In addition, we may collect information with respect to your marketing preferences, your subscriptions to our publications and alerts, your interactions with our social media pages, and feedback regarding the Site.

We may also collect data pertaining to your access or use of the Site, including browsing history, content (e.g., search terms) entered into our Site, search history, and information regarding your interaction with the Site or advertisements embedded on the Site or other third-party websites, and information derived from any device that connects to our WiFi services

We collect information that an individual provides when visiting any physical location or premises of Crouse Health (e.g., visitor logs and registries, vehicle and parking information). In some circumstances, we may record you via a video camera (e.g., on-premises security systems) or through video teleconferencing.

If you submit any personal information relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. By submitting personal information to Crouse Health, you grant Course Health the right to transmit, monitor, retrieve, store and use your information.

3. Collection of Technical/Online Data

In addition, when you access the Site, we collect certain data automatically using technical means and tools. This data relates to your device, as well as your experience on the Site and other websites, including the following:

Usage and Device Data. When you access and use the Site, we automatically collect details of your access to and use of the Site, including traffic data, usage logs and other communication data, and the resources that you access and use on or through the Site (e.g., browsing history, search history). We may also collect information about your device and internet connection, including the device’s unique identifier (e.g., device type, IMEI, Wi-Fi MAC, IP address), operating system, browser type, and mobile network information. The Site may collect “diagnostic” data related to your use of the Site, such as crash data and logs, performance data (e.g., launch time, hang rate, or energy use), and any other data collected for the purposes of measuring technical diagnostics.

Cookies and Tracking Data; Social Media. We and our service providers use “cookies” and other tracking technologies within the Site. A cookie is a small file placed on your smartphone or other device. It may be possible to refuse to accept cookies by activating the appropriate setting on your smartphone or device. However, if you select this setting, some parts of the Site may become inaccessible or not function properly. In addition, the Site may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us to analyze data on your use of the Site (e.g., recording the popularity of certain content and verifying system and server integrity). The Site may collect and share to third parties data about the search terms you entered in a search bar on our Site or advertisements you have seen or engaged. From time to time, we may use on our Site certain third-party cookies and pixels provided by our marketing partners, including social media companies. To the extent we use such third-party cookies and pixels, you hereby agree to the terms and conditions set forth by those third parties, which may include Meta, X (formerly Twitter), and LinkedIn, among others.

Types of Cookies We Use. Crouse may deploy the following types of cookies on the Site:

  • Essential Cookies: These cookies are necessary for the Site to function properly. They enable core features such as security, network management, and accessibility. You cannot opt out of these cookies.
  • Performance and Analytics Cookies: These cookies collect information about how visitors use the Site, such as which pages are most frequently visited and whether visitors receive error messages. The information collected is aggregated and used to improve the Site’s performance.
  • Functional Cookies: These cookies allow the Site to remember choices you make (such as your language preference or the region you are in) and provide enhanced, personalized features.
  • Advertising and Targeting Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.

Site Monitoring. Please be aware that we, and our service providers and partners, use cookies and other tracking technologies within the Site to monitor and record any and all activities and communications to, from, and on, the Site. For the avoidance of doubt, you hereby acknowledge, agree, and consent to, such monitoring and recording by us and our service providers and partners.

4. Sources of Information

We collect personal information from the following sources:

  • First Party / Direct Collection. We collect personal information directly from you when you use the Site (e.g., registering accounts, signing up for subscriptions), when you provide feedback, or whenever you directly engage with us, such as when you visit our offices or premises or otherwise contact us.
  • Automated Collection. As described above, we may collect information and data, such as usage data and cookies, through automated means when you use the Site (see “Collection of Technical/Online Data” above).
  • Third-Party Sources. We also obtain data from third parties. For example, fraud prevention agencies if applicable; publicly available sources such as open government databases or other data in the public domain; social networking providers; and third-party references.

5. How We Use Your Information / Purpose of Collection

We may use the personal information we collect about you in order to provide the Site, comply with our legal obligations, and promote our business interests. Please see below for more information on how we use personal information:

For the avoidance of doubt, you hereby agree that Crouse Health may contact you via any means, including via SMS/text message and email and through the use of autodialing systems and services, to furnish you information, provided however, the foregoing is not, and shall not be interpreted as, an admission by Crouse Health that it uses an autodialing system.

6. Sharing Information / Third-Party Disclosures

We may share your personal information with certain organizations and third parties in accordance with applicable law, including as set out below. However, we do not share personal information with third parties that we have reason to believe use such information for their own direct marketing purposes.

Intra-Group Transfers. We share personal information between and among our current and future parents, affiliates, subsidiaries , and other companies under common control and ownership to efficiently manage the operation of our business.

Service Providers. We may share your personal information with companies that provide services on our behalf, such as hosting and analyzing the Site, conducting surveys and marketing on our behalf, processing transactions, tracking and responding to your questions or complaints, and performing analyses to improve the quality of the Site.

Business Restructuring. Circumstances may arise where, for strategic or other business reasons, Crouse Health decides to sell, buy, divest, merge or otherwise reorganize our businesses. We may disclose your personal information to the extent reasonably necessary to proceed with the negotiation or with the completion of a merger, acquisition, divestiture or sale of all or a portion of Crouse Health’s assets.

Legal; Compliance; Legitimate Interests. We may disclose personal information (i) if required by law or government order, or with a legal process, (ii) to protect and defend our rights or property, or (iii) in urgent circumstances, to protect the health and personal safety of any individual. In addition, Crouse Health may disclose your personal information with any third party when we believe such disclosure is necessary to defend or protect our legal, regulatory, or business interests.

Consent. In addition to the reasons for disclosure set forth herein, we may also disclose your personal information upon your consent.

In the event that you facilitate a transaction with Crouse Health, or request information from or otherwise engage with us, and such activities require Crouse Health to share your personal information with a service provider or other third party, you hereby consent to such disclosure and/or direct Crouse Health to intentionally disclose your personal information to the service provider or third party.

7. Social Media/ Platform Data Rights

We may engage with you on various social media platforms (e.g., Facebook, X (formerly Twitter), LinkedIn, Instagram). If you contact us on a social media platform for customer support or for other reasons, we may contact you via the social media’s direct message tools. Those communications to and from us are governed by this Privacy Policy. However, your use of a social media platform is also subject to the policies and terms of the relevant social media platform. Certain social media platforms may also automatically provide us with your personal information, and the information we receive will depend on the terms that govern your use of the social media platform(s) and any privacy settings you may have set. The Site includes social media features and widgets (e.g., the “Facebook Like” button, the “Share This” button) or interactive mini-programs that run on the Site. These features may collect your IP address and which Site page you are accessing and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on the Site. Your interactions with these features are governed by the privacy statement of the relevant social media platform that provides them.

8. Links to Other Websites; Your Direct Third-Party Disclosures

As a resource to you, the Site may include links to third-party websites or provide you with the opportunity to disclose information directly to third parties (e.g., credit card processors). Our Privacy Policy does not apply to such third-party websites or organizations. You assume all privacy, security, and other risks associated with providing any data, including personal information, to third parties via the Site. For a description of the privacy protections associated with providing information to third parties, you should refer to the privacy statements, if any, provided by those third parties.

Video Links. We may include videos and similar media players on our Site. By clicking on such a video or similar media player on our Site, (i) you may be redirected to a third party’s website to play the video, or (2) the video may play on our Site, although this functionality may be supported by a third party’s website or technology (e.g., YouTube, YouTube API, Vimeo). In any such case, by playing the video or similar media player, you shall become subject to the third party’s terms and conditions, including, but not limited to, its terms of service and personal information privacy policies and practices, including the terms governing YouTube and Vimeo.

9. Data Retention and Localization

The period during which we retain your personal information varies depending on the purpose for the data processing. For example, we retain personal information for as long as needed to provide you with our services, to facilitate transactions you have requested, to comply with our legal obligations (e.g., tax filings, export control laws), to engage in marketing activities, and for as long as is necessary to defend our legal or business interests. In all other cases, we retain your personal information for as long as is needed to fulfill the purposes outlined in this Privacy Policy.

Crouse Health is based in the United States, and the personal information that we collect and process is retained and stored in the United States. Crouse Health uses service providers that store personal information on our behalf in the United States and in other countries where you may not be a resident. Please be aware that the United States, and these other countries, may not provide the same level of protection of personal information as in your country, state, or other jurisdiction of residence or nationality, and when transferred to the United States or elsewhere, your personal information may be accessible by, or otherwise made available to, local government authorities and officials pursuant to judicial and/or administrative orders, decrees, and demands, and/or other domestic laws, statutes, and regulations. Crouse Health does not participate in the U.S. Data Protection Framework. By continuing to provide us such information, you hereby acknowledge and agree that your personal information will be transferred to, and stored in, the United States and in the countries where our service providers are located.

10. Security

We seek to protect the security of your personal information and use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. HOWEVER, NO INFORMATION SYSTEM CAN BE FULLY SECURE, AND WE CANNOT GUARANTEE THE ABSOLUTE SECURITY OF YOUR PERSONAL INFORMATION. MOREOVER, WE ARE NOT RESPONSIBLE FOR THE SECURITY OF PERSONAL INFORMATION YOU TRANSMIT TO THE SITE OVER NETWORKS THAT WE DO NOT CONTROL, INCLUDING THE INTERNET AND WIRELESS NETWORKS, AND YOU PROVIDE US WITH ANY PERSONAL INFORMATION AND DATA AT YOUR OWN RISK. TO THE EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE OR OTHERWISE RESPONSIBLE FOR ANY DATA INCIDENT OR EVENT THAT MAY COMPROMISE THE CONFIDENTIALITY, INTEGRITY, OR SECURITY OF YOUR PERSONAL INFORMATION CAUSED BY A THIRD PARTY. You acknowledge and agree that we may contact you via email or other electronic communications in the event we are legally required to notify you of a data security incident or event related to your personal information.

11. No Data Collected from Children

The Site is not directed at, nor intended for use by, children. As a result, if you are under the age of sixteen (16), you are prohibited from accessing or using the Site or providing us with your personal information.

12. Publicly Posted Information; Product Reviews

You may, from time to time, have the ability to submit via the Site a comment on, provide an opinion about, rate, or otherwise discuss our services (a “Product Review”). In other circumstances, you may directly provide us feedback on our business, our business sector, or the Site (“Feedback”). Any information or content you post in a Product Review or in your Feedback may be available to other users of the Site (and our social media platforms) and may be retrievable by third-party search engines, and third parties may also be able to download or share your Product Review and Feedback to social media websites or elsewhere. We recommend that you guard your privacy and anonymity and not upload any information in your Product Review and Feedback that you wish to remain confidential. Any third party with access to your information via the Site will be permitted to use the information in the same manner as if you submitted the information directly to that third party. Publicly posting any information on the Site is entirely voluntary on your part, and we recommend you carefully consider the information you choose to make publicly available. As between you and Crouse Health, any and all Product Reviews and Feedback shall be considered our confidential and proprietary information. In order for Crouse Health to utilize such Product Reviews and Feedback, you grant to Crouse Health a non-exclusive, perpetual, irrevocable, worldwide, royalty-free license, with the right to sublicense, under all relevant intellectual property rights, to use, publish, and disclose such Product Reviews and Feedback in any manner we choose and to display, perform, copy, make, have made, use, sell, and otherwise dispose of Crouse Health’s and our sub-licensees’ products or services embodying such Product Reviews and Feedback in any manner, including in various languages from which the Product Reviews and Feedback was originally drafted, and via any media we choose, without reference to the source. Crouse Health shall be entitled to use Product Reviews and Feedback for any purpose without restriction or remuneration of any kind with respect to you and/or your representatives.

13. Your Responsibilities

You are permitted, and hereby agree, to only provide personal information to Crouse Health if such personal information is accurate, reliable, and relevant to our relationship and only to the extent such disclosure will not violate any applicable data protection law, statute, or regulation or infringe upon a person’s data privacy rights or privileges. IF YOU PROVIDE PERSONAL INFORMATION (INCLUDING PERSONAL INFORMATION CONCERNING A THIRD PARTY) TO CROUSE HEALTH, YOU EXPRESSLY REPRESENT AND WARRANT TO CROUSE HEALTH THAT YOU HAVE THE FULL RIGHT AND AUTHORITY TO PROVIDE CROUSE HEALTH WITH SUCH PERSONAL INFORMATION (INCLUDING PERSONAL INFORMATION CONCERNING A THIRD PARTY) AND THAT CROUSE HEALTH’S USE AND PROCESSING OF SUCH PERSONAL INFORMATION AS SET FORTH HEREIN WILL NOT VIOLATE ANY PERSON’S RIGHTS OR PRIVILEGES, INCLUDING RIGHTS TO PRIVACY. YOU HEREBY AGREE TO FULLY AND COMPLETELY INDEMNIFY CROUSE HEALTH FOR ANY CLAIMS, HARM, OR DAMAGES THAT MAY ARISE FROM YOUR PROVISION OF PERSONAL INFORMATION (INCLUDING PERSONAL INFORMATION CONCERNING A THIRD PARTY) TO CROUSE HEALTH.

14. Events and Video Teleconferencing

Crouse Health uses web-based conferencing platforms and applications (each a “Conference Platform”) for the purpose of hosting or conducting video and audio meetings and conferences, webinars and similar training exercises, social events, and other types of video and audio meetings (collectively, “Conferences”). We often use Conference Platforms that are owned and administered by a third-party service provider (e.g., Google, Zoom, WebEx, Skype for Business). The type of personal information processed by Crouse Health via a Conference Platform depends on the scope and nature of the Conference, and may include your identity data, registration data, transaction data, technical data, and other information furnished to Crouse Health during the Conferences. Please note that Crouse Health, and our third-party service providers and partners, may record our Conferences, including the content of communications and activities that occur therein, and Crouse Health may use and disclose such content, information and data for our own business purposes. By participating in a Conference, you hereby consent to such recording, use, and disclosures. Please ensure data and privacy protection in the background of your Conference (e.g., by notifying bystanders of the Conference, using the background masking function), where technically feasible. You may not furnish an access code or a link to a Conference without permission from Crouse Health.

15. Updating Your Information

It is important that the personal information that you provide to us is accurate and reliable. In certain circumstances, you may have the ability to directly edit your account to update and change your personal information (e.g., name, telephone number, email, shipping address), and you must do so when such changes are warranted. If our Site does not provide these capabilities, then you must write to us in accordance with the Contact Us section below so we can update our records.

16. Changes to the Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We will notify you if this Privacy Policy is amended by updating the “Last Updated” section listed above. It is your responsibility to periodically review the Privacy Policy to determine whether any amendments have been made hereto. Your use of the Site, and continued use of the Site after any amendments are made to this Privacy Policy, signifies your consent to this Privacy Policy and any amendments hereto. We may, in our sole discretion, provide you communications, including via email or text messages, about changes to our Privacy Policy; however, such communications do not abrogate or otherwise limit your responsibility to periodically review the Privacy Policy to determine whether any amendments have been made hereto.

17. Contact Us

If you have questions regarding this Privacy Policy or our handling of your personal information, would like to request more information from us, or would like to exercise a data privacy right, please contact us by (mail) at Crouse Health, ATTN: Privacy Champion, 736 Irving Avenue, Syracuse, NY 13210.

* * *