Patient and Guest Relations

patient and guest relations


The staff in Crouse Health’s Patient and Guest Relations Department act as advocates for patients and their families. We work diligently to not just meet, but to exceed your expectations while you’re in our care.

If you have a concern or question—from quality of care, to hospital policies and procedures, to accessing our services—we want to know about it. We will address the issue quickly, no matter how large or small it may seem.

At Crouse, your opinion counts. We invite you to share your opinion and feedback to help us do an even better job of serving our patients and guests. Our Director of Patient and Guest Relations reviews all comments and works with staff to address your concerns. And we’d love to hear about your Crouse story to share with others.

Contact Us

To contact Patient and Guest Relations call 315-470-7087.


New York State’s Patient Rights legislation preserves your ability to complain to the Department of Health. If you are not satisfied with our review and response to your complaint, you may contact the New York State Department of Health at the following:

New York State Department of Health
Centralized Hospital Intake Program
Mailstop: CA/DCS, Empire State Plaza
Albany, NY 12237
1-800-804-5447 (toll free)