Patient Complaints

Crouse Health’s Patient and Guest Relations team is here to act as an advocate for you and your loved ones. At Crouse, we work hard to not just meet, but to exceed your expectations while you are in our care.

If you have a concern or question – from quality of care, to hospital policies and procedures, to accessing our services – we want to know about it. We will address the issue quickly, no matter how large or small it may be.

If you have any concerns or a complaint during your stay, or wish to file a formal grievance at any time, please contact the Patient and Guest Relations Department at 315-470-7087 (or ext. 17087 internally). You also may let us know about a patient complaint (or compliment) by emailing us at

Hours of operation are Monday through Friday, 8 a.m. to 4 p.m. If you need assistance after normal business hours, holidays or weekends, please call the Crouse Hospital operator 315-470-7111 to speak directly with an administrative nursing supervisor.

Note: You may submit a grievance directly to the Department of Health regardless of whether you choose to use the hospital’s grievance process. Contact information is provided for your convenience below.

Patient Complaints
New York State’s Patient Rights legislation preserves your ability to complain to the Department of Health. You may contact:
New York State Department of Health Centralized Hospital Intake Program
Mailstop: CA/DCS, Empire State Plaza

Albany, NY 12237
1-800-804-5447 (toll free)

You also may contact the DNV, a healthcare accreditation organization focused on patient safety and quality of care with similar concerns or issues.