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Corporate Compliance


Crouse Hospital is committed to providing the best care and one of the many ways we do so is through our Corporate Compliance Program. Our team works to ensure that Crouse complies with the various federal, state and local rules and regulations governing healthcare organizations. Though the program is designed to prevent and detect fraud and abuse based on these regulations, it also has a primary responsibility to ensure that we foster an environment where patient safety and confidentiality are top priorities.

For more information about Crouse Hospital’s Corporate Compliance Policy, review the Handbook or contact Director of Risk Management and Corporate Compliance Katie Shepard, RHIA, CHC, who serves as the hospital's Compliance Officer, at 315/470-7477. You may also call our confidential -- and anonymous -- Corporate Compliance Hotline at 315/470-7770.


Medicaid Beneficiaries, Advocates and Others
Crouse Health is part of a Performing Provider System (PPS) under New York State’s Delivery System Reform Incentive Payment (DSRIP) program. DSRIP focuses on health care system transformation, where providers work to improve and coordinate community based, primary care, mental health and preventive care services. The lead PPS organization in our area is Central New York Care Collaborative, Inc. (CNYCC).

We participate in certain DSRIP projects in the CNYCC PPS, including:

2ai-Integrated Delivery System
2biii-ED Care Triage
2biv-Care Transitions

2di-Patient Activation
3ai-Primary Care/Behavioral Health Integration

4di-Pre-Term Birth

If you have any questions, concerns or complaints about these DSRIP projects or the CNYCC PPS, please contact:
• Crouse Health's Corporate Compliance Officer Katie Shepard at 315-470-7477, via e-mail at or via our compliance hotline at 315-470-7770; or
• CNYCC’s Compliance Officer at 315-703-2985, or via email at or via CNYCC’s compliance hotline number at 855-343-5598, or online via CNYCC’s compliance webpage at

All reports are treated with respect and may be made anonymously. No one will retaliate against any person making a report in good faith. Thank you.