Crouse Cares

Crouse Hospital’s Patient and Guest Relations team is here to act as an advocate for you and your loved ones. At Crouse, we work hard to not just meet, but to exceed, your expectations while you are in our care.

If you have a concern or question, from quality of care, to hospital policies and procedures, to accessing our services, we want to know about it. We will address the issue quickly, no matter how large or small it may be.

To contact Patient and Guest Relations, please use the form below to email us or dial 315-470-7087 to reach our office. You may also let us know about a patient complaint or compliment by emailing us at

Hours of operation are Monday through Friday, 8 a.m. to 4 p.m. If you have a need for assistance after normal business hours, holidays or weekends; please call the Crouse Hospital operator 315-470-7111 to speak directly with an Administrative Nursing Supervisor.

Contact Information

New York State’s Patient Rights legislation preserves your ability to complain to the Department of Health. If you are not satisfied with our review and response to your complaint, you may contact the New York State Department of Health, Centralized Hospital Intake Program, by calling the toll free telephone complaint number at 1-800-804-5447 or by mailing your complaint to New York State Department of Health, Centralized Hospital Intake Program, Mailstop: CA/DCS, Empire State Plaza, Albany, New York, 12237. You may also contact the DNV, a health care accreditation organization focused on patient safety and quality of care, by calling 1-866-496-9647 or by visiting their website at; “Hospital Complaint” link on the right side. You may also write to them at DNV GL – Healthcare, 400 Techne Center Drive Suite 100, Milford, OH, 45150 Attention: Complaints or e-mail them at