Crouse Health has opened the first phase of its $38 million emergency services renovation and expansion project. The hospital marked the milestone with a formal ribbon cutting ceremony and tours of the new 21,000 square foot facility on July 12. Crouse began seeing patients in the new facility on July 18.
With more than 82,000 patient visits in 2016, Crouse Health’s emergency services department is the busiest in Syracuse. Coupled with the lowest door-to-provider, EMS “off-load” and heart attack intervention times — plus the region’s most advanced stroke rescue therapies — Crouse’s emergency team is also the most efficient.
After more than 40 years of service, the hospital’s emergency services facility was in need of renovation and expansion. During the last decade, patient visits to the ER and PromptCare increased nearly 52 percent. Groundbreaking for the new space took place in March 2016 when Crouse Health Foundation announced a generous naming gift made by The William G. Pomeroy Foundation, as well as a new name for the department: Pomeroy Emergency Services at Crouse Health.
“Crouse is a community asset, and this major strategic initiative is a tangible expression of our mission to provide the best in patient care for Central New Yorkers,” said President and CEO Kimberly Boynton, adding that the emergency department is really the “front door” to the hospital. Some 54 percent of Crouse’s overall patient admissions come from the ER, says Boynton.
Phase 2 of the project will be finished during 2018, when PromptCare, Crouse’s stand-alone, walk-in urgent care center, moves from across the street into the hospital’s main emergency department.
With the completion of phase 1, the Pomeroy Emergency Services Department has more than tripled in size — from 7,800 square feet to nearly 21,000 square feet. “An improved, modern design allows us to move patients faster — and more comfortably and safely — through triage,” says David Mason, MD, medical director of Pomeroy Emergency Services. “Our new ER features the region’s most advanced technology to match the award-winning care our emergency services 150-member team provides.”
The new facility features a variety of innovative improvements tailored to enhance the patient experience. The expansion includes an increase in the number and size of patient care spaces — 30 private and one semi-private rooms; advanced technology in examination and diagnostic rooms; expansive, color-coded caregiver stations for quicker staff and visitor accessibility; a dedicated stroke treatment room, adjacent to the hospital’s CT scanning suite; an isolation space for airborne illnesses; a decontamination room; and upgraded family and visitor amenities.
Click here to learn more about Crouse Health’s new Pomeroy Emergency Services Department,