Crouse Connects

Crouse isn’t just about healthcare. We’re about what we believe sets us apart: Carepassion™ .

We always say we’re not a ‘perfect’ hospital. But our physicians, nurses, providers and staff strive to listen to each patient and family member’s feelings and needs with the respect and dignity you deserve.

Our CrouseConnects blog is designed to talk about some of the ways we connect and do just that. How we work on achieving clinical advances that help us provide the best in patient care for our community and region. And how we try to tend to the “little things” — parking, getting around and dining, for example — to make anyone’s visit or stay at Crouse more welcoming and comfortable.

Labor & Delivery Staff Creates Special Anniversary Celebration for Patient

By: Laurie Clark

A phrase you might hear at Crouse is that our staff makes “every moment matter” when it comes to providing the best in patient care. This week, our staff made moments matter outside the realm of patient care by helping a couple celebrate their anniversary in a very special way. Joy Flateau has been an…

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DAISY Nursing Excellence Award Presented to Stephanie Rabbo, RN and McKenzie Welch-Melie, RN

By: Crouse News

Congratulations to our most recent DAISY award recipients, Stephanie Rabbo, RN, from 5 South Irving and McKenzie Welch-Melie, RN, from our operating room.

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A Heartfelt Reunion: Former ICU Patient Expresses Gratitude

By: Ashton Laird

For former ICU patient Kevin Ash, it was his care team at Crouse that fueled his motivation to get better. Recently, Kevin came back to the ICU where he had been a patient for many months, to show gratitude for his care team and all of the ICU staff for the work that they do.…

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Celebrating DAISY Team and DAISY Leader Awards

By: Crouse News

Each month, we honor a nurse who personifies Crouse Hospital’s remarkable patient experience with a DAISY Award. These nurses consistently demonstrate excellence through their clinical expertise and extraordinary compassionate care. Each year during Nurses Week, we also honor a nurse leader and nurse-led team. This year, the recipient of the DAISY Team Award is the…

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Hypoxic Ischemic Encephalopathy Awareness Month: A Family’s Experience

By: Laurie Clark

The month of April is Hypoxic Ischemic Encephalopathy (HIE) Awareness Month. HIE is a brain injury caused by lack of oxygen and restricted blood flow to the brain. It can cause cerebral palsy, epilepsy, hearing and vision impairments, feeding and GI issues, other developmental delays and disabilities and is the second leading cause of infant…

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The Sky is the Limit for Kate Rutherford

By: Crouse News

Imagine being 17, filled with the youthful anticipation of riding one of the tallest rollercoasters in the country. As you reach the front of the line for your turn on its next go-around, you slide into your seat, eagerly awaiting to take off. Humiliating Incident An attendant comes by to assist passengers, only to insist…

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Stroke Care: Beyond the Hospital

By: Laurie Clark

How Crouse is helping patients recover from stroke long after their hospital stay.

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Are You at Risk for a Stroke?

By: Crouse News

Strokes are among the leading causes of death in the United States. Statistics reveal that approximately 800,000 people in the U.S. experience a stroke every year, which is about one person having a stroke every 40 seconds. Among those, one person succumbs to stroke every four minutes. In November 2022, legendary vocalist Christie McVie with…

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Carotid Artery Disease: Understanding this Pre-Stroke Condition

By: Crouse News

“Check the neck.” This simple mantra is one important way to help detect carotid artery disease, a primary cause of stroke and stroke-like symptoms. The carotid arteries deliver oxygen-rich blood from the heart to both the head and brain via four carotid arteries in the neck, with a pair located on each side. It’s important…

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Professional Painter Adam Armstrong is No Longer Afraid on a Ladder

By: Cheryl Abrams

Life is a series of ups and downs, but especially for Adam Armstrong. As a professional painter who owns his own company, Adam traverses ladders all day long. Approaching 50 years old and tipping the scales at nearly 300 pounds, Adam knew he had to finally do something about his weight. Fortunately, he didn’t yet…

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DAISY Nursing Excellence Award Presented to Brianna Sgroi, RN

By: Crouse News

  Our most recent DAISY nursing excellence award recipient is Brianna Sgroi, RN on 4 North. She recently received a DAISY Award for going above and beyond the expectations of a patient, who wrote the following: “Brianna explained everything she was going to do and why it was being done with patience, compassion, and understanding. Being in…

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Our latest DAISY Award Recipient: Paige Schwarz, RN – Labor & Delivery

By: Crouse News

Crouse nurse Paige Schwarz, RN, Labor & Delivery, recently received a DAISY award for going above and beyond the expectations of a patient, who wrote the following: “In September 2020, we had our first son at Crouse and Paige served as our L&D nurse. We were in labor awhile and Paige was with us throughout…

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Crouse Cardiac Care Nurse Honored with DAISY Award

By: Crouse News

The DAISY Award is an international program that rewards and celebrates the extraordinary compassionate and skillful care given by nurses every day. Crouse Health is proud to be a DAISY Award Partner, recognizing our deserving nurses with this special honor. Our most recent DAISY recipient is Jessica Brosh from 4 South Irving, our oncology unit. She…

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Maternity Experience Exceptional: DAISY Award Honoree

By: Crouse News

Thank you to Matt Sourwine, and his wife Taylor, who nominated OB nurse Amma Chanthabounmy, RN, (center) for a DAISY Award for Nursing Excellence. The award was presented to her today by (left to right) Betty O’Connor, director of Women and Infants Services; Interim Chief Nursing Officer Lynne Shopiro; Brynne Stockton; and Val Acker. Matt’s…

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DAISY Award Recipient for November 2022: Amanda Commisso, RN

By: Crouse News

Crouse nurse Amanda Commisso, from Med/Surg Float Pool, recently received a DAISY award for going above and beyond the expectations of a patient, who wrote the following: “I would like to nominate Amanda Commisso to be recognized for her outstanding efforts in making my stay at the hospital a comfortable and informative one. She was…

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Patient Races Towards Weight Loss Goal with the Help of Bariatric Surgery at Crouse Health

Erin Felix was determined to run a marathon before her 40th birthday. Overweight since childhood, Felix had still always been physically active, says the wife and mother of three from Phoenix, New York. “I feel like I’ve been on a diet all of my life, but I always made sure I was eating the right…

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DAISY Award Recipient for August 2022: Jane Calnon, RN

By: Crouse News

Crouse nurse, Jane Calnon, from 4 Memorial, recently received a DAISY Award for going above and beyond the expectations of a patient, who wrote the following: “Jane, a senior nurse professional, came into my room with a smile on her face and asked how I was feeling. She proceeded to tell me the plan: I…

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Spotlight on Social Work

By: Laurie Clark

The Crouse Social Work team, comprised of 17 social workers, is an essential part of the patient experience, interacting with patients, families and the entire care team. Our social workers are advocates for patients, but they also help patients advocate for themselves. “Their every interaction impacts the patient experience and Crouse social workers are acutely…

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Crouse Provides Opportunities to Grow and Follow ICU Dreams

By: Crouse News

Say hello to ICU team members Bianca Archange, RN, and Ivo Perez Torres, RN, who have taken advantage of career advancement opportunities to discover their passion for critical care nursing. Bianca Archange, RN, started working at Crouse in 2016 while attending Onondaga Community College, with the intention of transferring to Binghamton University for pre-med. While…

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Sean Virginia, RN, is the Latest DAISY Award Recipient

By: Crouse News

Congratulations to the latest DAISY Award recipient, Sean Virginia, BSN, RN, from our 6 North Irving Unit. Sean was nominated by Linda Kurz, a Health Unit Coordinator in the NICU, who found herself in Sean’s care after suffering a right frontal lobe cerebrovascular accident in April. Linda has been a Crouse employee for 41 years,…

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Could You Have Post-COVID-19 Syndrome?

By: Crouse News

For many, getting through a COVID-19 infection was hard enough. Now, a number of people are experiencing post-COVID symptoms weeks or even months later. Also known as long-haul COVID, this after-period can be quite debilitating. Head-to-Toe Symptoms While it has its own name, post-COVID is not the first time symptoms linger post-infection. “This can happen…

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Providing Help for Moms in Need

By: Crouse News

Welcoming a new baby into the world “should” be a joyous time. Yet, not every mom has that experience. If you’re feeling down, nervous, or easily angered you’re not alone. Many women wrestle with perinatal mood and anxiety disorders. Christine Kowaleski, Psychiatric Nurse Practitioner certified in family, neonatal and psychiatric care, offers important advice for…

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DAISY Awards for Nursing Team and Nurse Leader

By: Crouse News

Each month, a DAISY Award is given out to a nominated nurse for exceptional care. These nurses represent the patient experience at Crouse and the Carepassion delivered to every patient. Once a year, we also award a DAISY to a nursing leader and team who exemplify the Crouse mission, vision and values and are models…

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Carepassion in Action: Respiratory Therapists Bring Birthday Cheer to a Patient

By: Laurie Clark

No one would want to spend their birthday in a hospital bed.  Unfortunately for Mary Gersbacher, a COPD patient, that is how she recently spent her 82nd birthday. Fortunately, Mary’s respiratory therapists Todd Davison and Taylor Iannuzzo took the time to make the day special for her and brought her balloons and a necklace. Mary…

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