Support Services
At Crouse Health, we’re continually looking at ways to improve our service – through the direct hands-on care we provide our patients, to the way we treat visitors, family members and our co-workers, to the way the hospital looks, both inside and out. As an employee at Crouse, you’ll play a major role in this, no matter what job you perform or what department you work in.
Professional Support
Business Office – Manages all patient accounts, follows up on payments to the hospital with patients, vendors and other facilities in the area.
Care Coordination – Facilitates appropriate services for all patients to ensure continuum of care and meet the individual’s health needs.
Educational Services – Responsible for the assessment, planning, implementation and evaluation of orientation, in-service and continuing education programs designed to assist hospital team members in developing their skill sets.
Finance – Coordinates financial data relating to expenses, revenue and balance sheets for the organization.
Health Information Management – Completes medical records for all patients who receive care within the hospital.
Human Resources – Responsible for providing excellent customer service for recruitment, retention, labor relations, benefits and compensation for all current and prospective employees of the hospital.
Information Technology – Supports, administers and manages information systems for both clinical and non-clinical areas.
Patient Access – Interviews incoming patients to verify financial and insurance/benefit information and assures they are aware of hospital policies and procedures.
Transcription – Transcribes dictated reports for all patients in the hospital
Facilities Support
Engineering – Oversees all maintenance activity for the hospital.
Environmental Services – Maintains housekeeping services for all areas of the hospital including patient rooms, service areas and other clinical locations.
Materials Management – Oversees shipping and receiving of all materials that come in and leave the hospital.
Nutritional Services – Responsible for all meal services provided to patients, employees and visitors.
Patient Transport – Provides friendly customer service while coordinating the movement of patients to various locations in the hospital.
Purchasing – Orders products and supplies for all areas of the hospital.
Security – Ensures constant safety for patients, visitors and employees.
Valet – Offers courteous and helpful information while providing parking services for patients and visitors.
